“I had a very intentional vision for how I wanted to build KeenStack, which has guided all of the decisions my team and I have made so far,” says Thiru Thangarathinam, founder and chief executive officer (CEO) of KeenStack. “It’s important to me that our clients work with practitioners who have experience with similar roles and challenges, so we’ve hired true experts who lead with empathy and curiosity. Unlike larger firms, we work closely with our clients to navigate complex organizational dynamics, ensuring initiatives are supported across all levels, not just IT. We’re committed to aligning clients’ business goals with execution and creating long-term, trust-based relationships, all while contributing to the community around us.”
Many organizations today use ServiceNow primarily for IT service management, but the platform’s capabilities extend far beyond that. ServiceNow can serve as a central hub to streamline operations, enhance efficiency, and reduce costs across the entire enterprise. KeenStack was launched to help organizations unlock the platform's full potential, expanding its use beyond IT to streamline operations across departments like HR, customer service and digital experience.
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