Post-crisis Pragmatism: Report Shows Employee Well-being is About Reshaping the Employee Experience

New Analysis from ALM Intelligence Pacesetter Research Indicates Employee Well-being has Become About Reshaping the Employee Experience as an Important Lever in Improving Productivity and End-user Customer Outcomes

The Employee Well-being 2022-2023 report, released January 19, finds that innovators among professional services providers have moved their approach to employee well-being beyond crisis mode to finding pragmatic, data-grounded ways employers can improve the employee work experience.

The research shows that the pandemic has seriously disrupted the workplace. Still, it has also laid bare several festering problems that have long gone unaddressed in the process. These problems had become serious enough even before the pandemic to attract some attention, such as a 2016 ABA study that found alarming rates of burnout, substance abuse, suicide, and other mental distress symptoms among lawyers. Before the pandemic, with a few notable exceptions, the crisis in employee well-being tended to be treated with the equivalent of bandaids in the form of under-utilized employee health awareness programs buried in benefits packages. The pandemic forced employers to confront their employee problems head-on.