Advanced technology can be a game-changer, but only if it's fueled by the right data and, perhaps even more so, the right people. Those increasingly valuable assets are top of mind for PwC U.S. Vice Chair and Global Advisory Leader Mohamed Kande as he and his enormous team of consultants help clients leverage advanced technologies to develop new business models, enter new markets and create new ways to generate revenue. A veteran leader with deep consulting experience in the public sector as well as the telecommunications and technology industries, Kande recently shared with Consulting a little bit about PwC's massive upskilling initiative. Here, he reflects on the way the consulting profession is evolving, how client expectations are transforming, and the nature of technology-driven rethinking exercises and work—lots of it—his firm is conducting with clients and partners.
Consulting: What do clients want from consulting firms in late 2019?
Kande: Consulting has been undergoing significant changes during the past 20 years, but the pace of those changes has accelerated during the past two years due to rapidly changing client expectations. Clients want things to get done faster, they're placing an even greater emphasis on value, and they want their interactions with consulting providers to be more digitally enabled. We absolutely must incorporate technology into the delivery of our services today. As their needs have evolved, so have our solutions. Today, we license software to clients in addition to our traditional service-based offerings.
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