For more than 30 years, Press Ganey Strategic Consulting's mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 26,000 health care organizations, the firm helps clients transform the patient experience and create continuous, sustainable improvement, says Dr. Jim Merlino, President and Chief Medical Officer, Strategic Consulting for Press Ganey.
A few years back, the firm's revenue started to tick up by a combination of organic and acquisition growth. "In 2017 growth was specifically the result of organic scale. Our engagements grew in number, size, and complexity," Merlino says. "In 2017, we successfully delivered our first integrated offering where we combined our solutions for safety, experience, performance improvement and workforce engagement. That was a very exciting opportunity for us."
Press Ganey grew 43 percent in 2017. As far as 2018, Merlino says the firm has acquired terrific competencies that allow it to deliver best-in-class vertical solutions such as safety and high reliability, experience of care, workforce solutions, clinical and operational performance improvement, and consumerism and transparency.
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