By Eric Krell
Financial services consultants like to point out that large banks have essentially become technology companies. While accurate, the characterization glides over the maturity of these fast-growing technology capabilities, which is a bit behind the curve when compared to the technology prowess of Amazon and other tech giants currently circling the industry.
"Board members are saying to their banks, 'Hey, if Uber or Facebook can do it, why can't you do it?' " says Capgemini Executive Vice President Sankar Krishnan. "Those questions do not have easy answers."
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