As retail banks look to completely "change their DNA," consultants can help navigate the disruptive digital transformation, including revamping the customer experience and completely overhauling legacy technology systems—some dating back to the 1960s.
Digital transformation is getting difficult for retail banks. This is an encouraging sign for consultants and, even more so, for retail banks.
During the past decade, most banks dipped their toes into digital transformation by focusing on the front end of their operations. They revamped web sites, created new mobile phone apps and explored ways to emulate the "FinTech" start-ups piling into their sandbox. More recently, traditional banks appear to have reached digital-transformation turning point.
To continue reading, become an ALM digital reader
Benefits include:
- Authoritative and broad coverage of the business of consulting
- Industry-leading awards programs like Best Firms to Work For, Global Leades and Rising Stars
- An informative newsletter that goes into the trends shaping the industry
- Critical coverage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
