Enterprise Transformation and the Customer Experience
Clients have realized it's a new day: C-level management teams are realizing that the incremental, one-at-a-time changes of the past won't deliver the type of results customers are now demanding. In more settled times, business leaders could take comfort in the notion that an incremental approach to change made sense: The division between developed and emerging markets was clear-cut, industries were stable and well defined, the economic environment was more forgiving. But not today—economic and political uncertainly have helped usher in a new era of consulting, one that requires a complete overhaul of the client and, ultimately, the customer experience.
ROUNDTABLE PARTICIPANTSPeter Bresler | North American Practice Leader, Health Analytics, Towers WatsonRandy Browning | U.S. Consulting and Markets Leader, Advisory practice, PwCSteve Hasty | National Advisory Innovation Leader, KPMGJohn Laursen | Managing Director, Huron Healthcare, Huron Consulting GroupKevin McCarty | President, West Monroe PartnersTim Moore | Vice President, Co-lead North American Life Science Practice, Capgemini ConsultingMike Moorman | Principal, Go-to-Market Strategy and Transformation, ZS AssociatesDavid Nichols | Principal, Advisory Services, IT Transformation Leader, EY
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