Managing Emerging and Evolving Client Expectations
As clients make the transition to be more data-intensive, experience-based enterprises, there's a technology component to that change, but there's also massive organizational and cultural transformation required. The consulting profession is going to have to adjust.
In the spring, Consulting magazine brought together some of the best minds in the consulting profession in New York for an Executive Roundtable to discuss what's next. Not surprisingly, most of the discussion focused on Big Data, analytics and new technologies that are shaping—and will continue to radically shape—the consulting landscape, particularly when it comes to managing emerging and evolving client expectations.
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