David McCurleyGlobal Managing Director, Human Services IndustryAccentureExcellence in Client Service
David McCurley likes to tell a story about a new child support fulfillment system: The mayor of the city where Accenture had put in a system received a letter from a woman thanking him for the system. Because of the system, the city was able to track down a delinquent ex-husband who owed more than $50,000 in child support. The woman said because of the system, it's the first time in ten years there will be presents under the Christmas tree.
"We were still in pilot on the system, and everyone was working really hard, and I stopped to read that letter to the team," McCurley recalls. "We suddenly all knew the impact of what we were doing and why. It matters… and that's why we're here these long hours."
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