Carlos Figueroa
Principal
North Highland
Excellence in Public Sector
Carlos Figueroa, a principal and Washington D.C. Human Capital practice lead with North Highland, prides himself in going above and beyond the required perimeters of his job—whether that's mentoring colleagues within North Highland, or serving a high profile client roster that includes the Department of Homeland Security, the Academy for Educational Development, and the Brookings Institution.
For example, during the course of one human capital engagement, he realized that the members of his client team had varying backgrounds in human capital and, therefore, might have a hard time communicating and executing the new programs. So, he and his colleagues made time, beyond what they were hired to do, to educate and coach each client team member to prepare them to deliver and sustain the programs. "All clients expect their consultants to help them change organizationally, at North Highland we also concern ourselves about the individual changes necessary us to help our clients be successful", he says.
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