In 2006, Chris Formant, the then-leader of BearingPoint's Global Financial Services practice, was named as one of Consulting Magazine's Top 25 consultants. In 2008, he left the firm to serve as president of Avaya Global Services, which provides business communications applications, systems and services. In his current role, Formant serves as both a buyer and provider of consulting services. Consulting's One-on-One sat down with Formant to explore his views on the convergence of the product and services side of the IT market.
Consulting: What kind of consulting does Avaya do? How is it tied into the rest of the company's offerings?
Formant: First, the professional services piece is only about 10 percent of our business, but it's at the pointy end of the spear. It's run by a number of systems integration experts, most of whom came out of consulting firms.
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