Process consulting firm Kepner-Tregoe is practicing what it preaches. Not only is K-T helping other firms innovate, it's making strides on its own to expand. One of the first ways recently named president and CEO Andrew Graham did that was appoint chief innovation officer Andrew Marshall. "He is now specifically tasked with gathering the new ideas around the organization and managing them," says Graham, who recently spoke with Consulting about the very topic of innovation.
Consulting: Do some sectors foster innovation better than others?
Graham: Absolutely they do. A lot of the electronics manufacturers, [other] people who are making products, quite often can get into good innovation areas. The software houses [are] very, very innovative in their approach, and they're kind of wired up from day one to have the right people and the right balance of resources. The mature organization—the old manufacturing sector, building-products companies and some of the consulting firms, don't necessarily take such an innovative approach to their market.
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