One on One with Robbie Brillhart, Global Practice Lead, Customer Care & Intelligence, Capgemini
Capgemini unveiled a new Customer Care & Intelligence solution in October as part of its Business Process Outsourcing solutions portfolio. The new "outside in" approach looks beyond call center metrics to align contact center operations with specific business objectives, according to Robbie Brillhart, Global Practice Lead, Customer Care & Intelligence for Capgemini's Business Process Outsourcing Services.
