CM: What can you tell us about your attrition rates?
Howard: We have seen workforce attrition rates trend upward over the past several years. And I think that's universal across the industry and that's not unique to what we do as a firm versus maybe what Accenture does or versus other professional services organizations. And so there is a very directed focus, a targeted focus right now on retaining people and how do you reduce attrition and what does attrition cost. . . . And we have stepped back to ask ourselves the question of whether or not the heart of this issue of increasing retention is that we are faced with a generational milestone, if you will. And that's kind of at the heart of the issue for increasing retention.
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