One on One With Mercer's Ravin Jesuthasan

The pandemic had a dramatic impact on nearly every aspect of how business is conducted, and many companies are awakening in the post-crisis haze to find…

| February 18, 2021

The pandemic had a dramatic impact on nearly every aspect of how business is conducted, and many companies are awakening in the post-crisis haze to find their operating models have fundamentally changed beneath their feet. With transformation being the order of the day, unique challenges and opportunities have arisen, and companies are taking hard-learned lessons from 2020 and applying them to ensure their companies are positioned to thrive in a very different business climate. Mercer recently hired Ravin Jesuthasan to head up the HR consultancy's Transformation Center of Excellence, advising clients on HR model redesign, IT strategy and implementation, and much more. We caught up with Jesuthasan to talk about how things are changing and how companies can help ensure their successful navigation of this New Normal.

Consulting: What are some of the common areas of transformation that you find in clients are focusing on as business rebounds from the pandemic?

Jesuthasan: A couple of specific areas, one is around flexible working. We've had a number of organizations take some steps very quickly in 2020 who've been first movers who have stepped back and not just asked the question what do we need to do during the pandemic, but what do we need to do long-haul. Once people come back to the organization, how do we make flexibility a key part of our value proposition to employees? So we've seen some first movers in that space. There are a lot more that are asking the question now, because it is changing that workforce equation pretty significantly. It's changing the way people think about compensation. How do we pay for people now that we are operating in a much more national or international labor market? How do we use the new disciplines and muscles we've developed around working flexibly to ensure that we keep some of those gains going forward, while addressing some of the well-being and other issues that we know have cropped up as a result of people working from home?

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