According to PwC's recent AI Predictions survey, 77 percent of CEOs believe artificial intelligence and automation will increase vulnerability and disruption to the way they do business. But navigating the new landscape is a potential minefield where throwing money at the technology without a plan could result in costly mistakes. Integration of AI and semi-autonomous technologies into the workforce must be done judiciously to be successful. Consulting caught up with Kumar Krishnamurthy, leading practitioner in IT strategy for PwC Strategy&, to talk about how AI is transforming the workforce, how companies can adapt, and some pitfalls to avoid along the way.
Consulting: What surprised you most about the report?
Krishnamurthy: What was interesting is the rush to invest in AI in companies. It's literally the next new thing that companies are talking about these days. It's just not at the detail level, it's at the board level, it's at the executive level, and if you look at companies that are claiming they have AI and want to invest in AI, they're going to significantly take advantage of AI. This used to be big data 3 to 4 years ago, the language around town was big data, now it's AI. To me, that's profound. I also believe it's one of the few technologies that will have a significant impact on a business and how we deliver things and how we go about building products and services. To me that's an important outcome of the study.
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