In his time at Buck Consultants, it's safe to say Fraser Smart quickly distinguished himself would be a bit of an understatement. Joining in 2006 to manage the firm's Edinburgh and Manchester offices, he was appointed Managing Director of Buck in Europe in 2010 where he oversaw four consecutive years of record results, leveraging Xerox's considerable investment in technology to develop solutions to help clients improve the efficiency of their HR function. This year, he's relocated across the Pond to New York, where he has taken the helm as President of the firm. Smart sat down to discuss his new role, plans for growth, and pain points facing HR clients.
Consulting: What are your top priorities in your "first 100 days"?
Smart: My top priorities have been to get steeped in the U.S. business, and to meet with as many clients and colleagues as I can. I'm working with my leadership team to continue to evolve and precisely define Buck's unique value proposition and our target market. I'm ensuring that our consultants are talking to clients about our differentiated solutions. And I'm working with other leaders in Xerox's services business to fully integrate our consulting and outsourcing businesses—something we've made great progress on since last summer. Consulting: What are the biggest challenges and opportunities HR clients are facing today? How do they differ in the U.S. and abroad?
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